If you are uncertain whether or not your pet requires immediate emergency attention, please contact our emergency line, as it is better to be safe than sorry.
If your call goes unanswered after 10-15 minutes, please call again, as we may have been unreachable due to limitations of cellular technology.
Please be aware that the longer the time a condition is allowed to progress, the more difficult it may be to treat or resolve. Prompt medical attention is absolutely essential in emergency situations.
It is sometimes difficult to tell whether or not a pet requires immediate care, or can wait until the next business day. The following conditions are generally considered emergencies that should not wait:
Severe lethargy; sitting on bottom of cage and fluffed, laying on side, or unable to stand.
Poorly responsive to stimulation that normally interests pet (toy, opening cage, treat, etc.)
Fractures with bone protruding from an injury site
Difficult, rapid or labored breathing
Anorexia (not eating) for 24 hour duration (12 hours in a very small or young animal) in mammals and birds
The following first aid tips may help while waiting for the doctor to return your call:
Control bleeding with direct pressure or a pressure bandage (not a tourniquet).
Gently warm a cold pet with hot water bottles wrapped in a towel, a heat producing light placed a safe distance from your pet, or a heating pad on low, wrapped in protective cloth and either alongside or under the enclosure. Never place a pet directly on a heating pad.
A poorly responsive, anorectic, mammalian pet that can swallow can be given small amounts of Karo or pancake syrup (not sugar-free). A small amount may be placed between the cheek and teeth for absorption.
Minimize stress and handle as little as possible. Keep your pet in a box, cage or enclosure.
Place pets with fractures or other injuries in small containers to minimize activity.
To reduce stress and minimize the pet’s activity, darken the room or cage, or gently place a cover or towel on the box or enclosure.
Offering Emergency and Critical Care Services 24 hours per day, 7 days per week
Mon 9:00am - 12:00am
Tue 9:00am - 12:00am
Wed 9:00am - 12:00am
Thu 9:00am - 12:00am
Fri 9:00am - 12:00am
Sat 9:00am - 12:00am
Sun 9:00am - 12:00am