After-hours Emergency and Critical Care
We provide emergency services 24 hours a day, 7 days a week.
If you live within our service area, and you believe your bird or exotic animal is experiencing an emergency situation, please call us at 425-486-9000. When the hospital is closed, our phone recording will provide our emergency number. If you would rather dial the emergency number directly, it is 425-892-0036.
If you are uncertain whether or not your pet requires immediate emergency attention, please contact our emergency line, as it is better to be safe than sorry.
If your call goes unanswered after twenty minutes, please call again, as we may have been unreachable due to limitations of cellular technology.
Please be aware that the longer the time a condition is allowed to progress, the more difficult it may be to treat or resolve. Prompt medical attention is absolutely essential in emergency situations.
It is sometimes difficult to tell whether or not a pet requires immediate care, or can wait until the next business day. The following conditions are generally considered emergencies that should not wait:
- Severe lethargy; sitting on bottom of cage and fluffed, laying on side, or unable to stand.
- Poorly responsive to stimulation that normally interests pet (toy, opening cage, treat, etc.)
- Uncontrolled bleeding.
- Fractures with bone protruding from an injury site
- Difficult, rapid or labored breathing
- Anorexia (not eating) for 24 hour duration (12 hours in a very small or young animal) in mammals and birds
The following first aid tips may help while waiting for the doctor to return your call:
- Control bleeding with direct pressure or a pressure bandage (not a tourniquet).
- Gently warm a cold pet with hot water bottles wrapped in a towel, a heat producing light placed a safe distance from your pet, or a heating pad on low, wrapped in protective cloth and either alongside or under the enclosure. Never place a pet directly on a heating pad.
- A poorly responsive, anorectic, mammalian pet that can swallow can be given small amounts of Karo or pancake syrup (not sugar-free). A small amount may be placed between the cheek and teeth for absorption.
- Minimize stress and handle as little as possible. Keep your pet in a box, cage or enclosure.
- Place pets with fractures or other injuries in small containers to minimize activity.
To reduce stress and minimize the pet’s activity, darken the room or cage, or gently place a cover or towel on the box or enclosure.